Three things almost always explain the gap: the fee withheld, refunds during the period and operations that have not made it into a transfer yet. Add them up and the figure matches the payout register.
What makes up the difference
- The fee. Withheld before settlement, so the account receives less than turnover.
- Refunds. They reduce the next payout even if the purchase was in an earlier period.
- Unfinished operations. Payments on Hold or Processing are not part of a payout.
- Period boundaries. An operation late in the day may fall into the next transfer.
How to check
- Open the payout register and reconcile its contents with the bank statement.
- Check refunds for the period separately — they are the most common cause.
- If it still does not add up, contact support with the register number.
When money reaches the account is covered separately.
