Onboarding
We'll help choose a plan and go live with payments in one day.
sales@mulenpay.comContacts and support | MULENPAY
Six channels, a phone number and a request form. Write to us — ordinary questions get an answer within one business day; the timelines for formal complaints are fixed in the complaints policy and listed below.
Phone
+1 (767) 555-0147
International number
Telegram bot
@mulen_support_bot
Quick answers 24/7
Legal address
RBY Commerce Ltd.
8 Copthall, Roseau Valley, 00152, Commonwealth of Dominica
Leave a request
Fill out the form — a manager will get in touch, tailor the terms and help with the integration.
Departments
Who to write to
Tech support
Questions about integration, the API and the dashboard — 24/7.
support@mulenpay.comPartnership
Cooperation, agency programs and integrations for CMS platforms.
partners@mulenpay.comComplaints and disputes
Formal complaints about completed transactions. The procedure and timelines are set out in the complaints policy.
complaints@mulenpay.comComplaints policyPersonal data
Requests to access, correct or delete personal data, under the personal data processing policy.
privacy@mulenpay.comPersonal data processing policyCompliance
Questions about AML/KYC, sanctions restrictions and acceptable use of the service.
compliance@mulenpay.comAML/KYC policyTimelines
How long we take to reply
These are the timelines for formal complaints — the company fixed them in its complaints policy. An ordinary question is answered sooner, within one business day, but a promise in marketing copy and an obligation in a document are worth telling apart.
Up to 5 business days
Confirmation that the complaint has been received and opened.
Up to 10 business days
Initial review and any request for missing information.
Up to 30 calendar days
Full review. In complex cases the term is extended and the reasons are explained.
Company details
Who provides the services
- Legal entity
- RBY Commerce Ltd.
- Registration number
- 2018/IBC002198
- Address
- 8 Copthall, Roseau Valley, 00152, Commonwealth of Dominica
MULENPAY.COM is a technology white-label partner: the company provides software and infrastructure and does not offer financial, payment, banking or investment services in its own name. The operations themselves are carried out by licensed providers and partners on their own terms. The same statement appears in the public offer and in the footer of every page — here it sits next to the company details so nobody has to go looking for it.
Public offer