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Privacy Policy

RBY Commerce Ltd.

8 Copthall, Roseau Valley, 00152, Commonwealth of Dominica

Registration No. 2018/IBC002198

Website: mulenpay.com

Effective date: 22 June 2026

1. General provisions

This Privacy Policy defines the procedure for the collection, use, storage and protection of information received by RBY Commerce Ltd. (hereinafter — the "Company", "We") from users of the MulenPay website (hereinafter — the "Site").

By using the Site, the User confirms their consent to the terms of this Privacy Policy.

If the User does not agree with the terms of this Policy, they must stop using the Site.

2. Information we collect

When using the Site, the Company may collect the following information:

Personal information

  • first name and last name;
  • email address;
  • phone number;
  • company name;
  • country of residence or registration;
  • information provided through feedback forms;
  • other information voluntarily provided by the User.

Technical information

Automatically collected data may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • browser language;
  • date and time of visit;
  • URLs of visited pages;
  • cookie file data;
  • information about the User actions on the Site.

3. Purposes of using information

The Company uses the information received for the following purposes:

  • providing access to MulenPay services;
  • processing user requests and inquiries;
  • providing technical support;
  • improving the operation of the Site and services;
  • ensuring security and preventing fraud;
  • complying with legal requirements;
  • sending notifications and service messages;
  • analyzing and improving the quality of the services provided.

4. Disclosure of information to third parties

The Company does not sell or transfer the personal data of Users to third parties, except in the following cases:

  • with the consent of the User;
  • to comply with legal requirements;
  • to protect the rights and legitimate interests of the Company;
  • to provide services through contractors and technology partners;
  • to ensure the operation of the Site and infrastructure.

All third parties are obliged to comply with confidentiality requirements and to use the information solely within the scope of the services provided.

5. Data storage

The Company stores personal data only for the period necessary to achieve the purposes of their processing, or for the period provided for by applicable law.

Once the purposes of processing are achieved, the data is deleted or anonymized.

6. Information protection

The Company takes reasonable organizational and technical measures to protect personal data against:

  • unauthorized access;
  • alteration;
  • disclosure;
  • destruction;
  • loss;
  • unlawful use.

However, no method of data transmission over the Internet can guarantee absolute security.

7. Cookies

The Site uses cookies and similar technologies to:

  • ensure the correct operation of services;
  • save user preferences;
  • analyze traffic;
  • improve the usability of the Site;
  • ensure security.

The User may change browser settings and refuse the use of cookies, however this may affect the functionality of certain features of the Site.

8. International data transfer

Since the Company operates internationally, personal data may be processed and stored on servers located in various jurisdictions.

By using the Site, the User agrees to the possible cross-border transfer of data for the purposes of providing services.

9. User rights

The User has the right to:

  • receive information about their personal data;
  • request correction of inaccurate data;
  • request deletion of data;
  • restrict the processing of data;
  • withdraw previously given consent;
  • send requests regarding the processing of personal data.

10. Links to third-party resources

The Site may contain links to third-party websites.

The Company is not responsible for the privacy policy and content of such resources. Users are encouraged to review their rules and terms independently.

11. Changes to the Policy

The Company reserves the right to change this Privacy Policy at any time.

The updated version takes effect upon publication on the Site, unless otherwise provided by the new version.

Contact information

RBY Commerce Ltd.

8 Copthall, Roseau Valley, 00152, Commonwealth of Dominica

Registration No. 2018/IBC002198

Website: mulenpay.com

Email: privacy@mulenpay.com

For all questions related to the processing of personal data and privacy, the User may contact us at the email address indicated above.

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