Yes: public offer terms and a refund policy are part of what is reviewed when payments are connected. The buyer must see who they are contracting with, what exactly they are buying and on what terms they can get their money back.
What the site must carry
- Public offer terms or a user agreement with the seller details.
- Refund and exchange terms: deadlines, how to request one, how money comes back.
- A personal data policy if you collect buyer contacts.
- Contact details: an email or phone, not only a feedback form.
Why this matters at onboarding
- The documents show a real seller with obligations stands behind the site.
- Refund terms reduce disputes: the buyer has somewhere to go before their bank.
- A mismatch between the terms and the actual range is grounds for refusal.
What else is checked before onboarding is covered in why a site fails the review.
