[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"questions:item:en:why-a-payment-is-stuck-in-processing":3},{"id":4,"title":5,"answer":6,"body":7,"category":67,"description":68,"extension":69,"meta":70,"modifiedAt":71,"navigation":72,"pairId":73,"path":74,"publishedAt":75,"question":76,"relatedPath":77,"seo":78,"seoTitle":79,"sitemap":80,"slug":81,"stem":82,"translationSlug":83,"__hash__":84},"questions_en\u002Fen\u002Fquestions\u002Fwhy-a-payment-is-stuck-in-processing.md","Why A Payment Is Stuck In Processing","Processing normally takes seconds. A stuck status almost always means confirmation at the buyer bank never finished: the page was closed, the code was not entered, or the request did not arrive. Such an operation does not turn into a payment on its own.",{"type":8,"value":9,"toc":61},"minimark",[10,13,18,34,38,52],[11,12,6],"p",{},[14,15,17],"h2",{"id":16},"common-causes","Common causes",[19,20,21,25,28,31],"ul",{},[22,23,24],"li",{},"The buyer closed the confirmation page without completing 3-D Secure.",[22,26,27],{},"The bank code never arrived or was entered after the session expired.",[22,29,30],{},"A failure on the buyer bank side — rarer, but it happens.",[22,32,33],{},"The final status notification never reached the store although the payment went through.",[14,35,37],{"id":36},"what-to-do","What to do",[19,39,40,43,46,49],{},[22,41,42],{},"Do not create a second payment for the same order: you will get two charges instead of one.",[22,44,45],{},"Check the status in the dashboard — it is the source of truth, not the buyer email.",[22,47,48],{},"Offer a retry only if the first operation ended in Error or Cancelled.",[22,50,51],{},"If the status is Completed while the order is unpaid, the problem is in receiving notifications.",[11,53,54,55,60],{},"What to do about a duplicate payment is covered ",[56,57,59],"a",{"href":58},"\u002Fen\u002Fquestions\u002Fwhat-to-do-about-a-duplicate-payment","separately",".",{"title":62,"searchDepth":63,"depth":63,"links":64},"",2,[65,66],{"id":16,"depth":63,"text":17},{"id":36,"depth":63,"text":37},"operations","Processing normally takes seconds, so a delay means confirmation never finished. The usual causes and what a merchant should do.","md",{},null,true,"question-57","\u002Fen\u002Fquestions\u002Fwhy-a-payment-is-stuck-in-processing","2026-08-17","Why is a payment stuck in processing?","\u002Fen\u002Fgetpayments",{"description":68},"Payment stuck in processing: causes and fixes",{"loc":74},"why-a-payment-is-stuck-in-processing","en\u002Fquestions\u002Fwhy-a-payment-is-stuck-in-processing","pochemu-platezh-visit-v-obrabotke","rrS-XdvLoqUMI04RynQ-2JtP_OOacsOhyg3SqG3d1y4"]