[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"questions:item:en:what-is-a-payment-hold":3},{"id":4,"title":5,"answer":6,"body":7,"category":122,"description":123,"extension":124,"meta":125,"modifiedAt":126,"navigation":127,"pairId":128,"path":129,"publishedAt":130,"question":131,"relatedPath":106,"seo":132,"seoTitle":133,"sitemap":134,"slug":135,"stem":136,"translationSlug":137,"__hash__":138},"questions_en\u002Fen\u002Fquestions\u002Fwhat-is-a-payment-hold.md","What Is A Payment Hold","A hold blocks an amount on the buyer's card without capturing it. The money is reserved but has not reached the merchant: they confirm the capture once the obligation is met, or release the hold if the order falls through.",{"type":8,"value":9,"toc":114},"minimark",[10,13,18,21,25,54,58,61,82,85,89,100],[11,12,6],"p",{},[14,15,17],"h2",{"id":16},"why-it-exists","Why it exists",[11,19,20],{},"A hold bridges the gap between the moment of payment and the moment the merchant can actually fulfil the order. The customer has already confirmed intent and available funds, but nothing has been captured — which is easier on both sides.",[14,22,24],{"id":23},"typical-scenarios","Typical scenarios",[26,27,28,36,42,48],"ul",{},[29,30,31,35],"li",{},[32,33,34],"strong",{},"Pre-orders."," The item is not in stock yet; capturing on dispatch makes sense.",[29,37,38,41],{},[32,39,40],{},"Bookings."," Rentals, rooms, appointments — the amount is held until check-in or the visit.",[29,43,44,47],{},[32,45,46],{},"Deals with inspection."," The buyer needs to see the goods before final settlement.",[29,49,50,53],{},[32,51,52],{},"Orders with adjustments."," The final amount changes — after weighing or substituting an item.",[14,55,57],{"id":56},"how-a-hold-ends","How a hold ends",[11,59,60],{},"There are three outcomes:",[62,63,64,70,76],"ol",{},[29,65,66,69],{},[32,67,68],{},"Capture"," — the money is taken and the transaction completes.",[29,71,72,75],{},[32,73,74],{},"Release"," — the funds are freed and there is nothing to send back.",[29,77,78,81],{},[32,79,80],{},"Expiry"," — if the merchant never decides, the bank releases the hold itself.",[11,83,84],{},"The third is the worst for the customer: they see a reserved amount with no explanation. Keep hold periods as short as the process allows.",[14,86,88],{"id":87},"what-to-explain-to-the-buyer","What to explain to the buyer",[26,90,91,94,97],{},[29,92,93],{},"That the amount is held, not charged.",[29,95,96],{},"When the capture or release will happen.",[29,98,99],{},"What to do if the order is cancelled.",[11,101,102,103,108,109,113],{},"At MulenPay funds can be held for one to seven days right after payment. The inspection-deal flow is described on ",[104,105,107],"a",{"href":106},"\u002Fsafe-deal","escrow","; the difference between cancelling and refunding is covered in a ",[104,110,112],{"href":111},"\u002Fen\u002Fquestions\u002Fcancellation-vs-refund","separate answer",".",{"title":115,"searchDepth":116,"depth":116,"links":117},"",2,[118,119,120,121],{"id":16,"depth":116,"text":17},{"id":23,"depth":116,"text":24},{"id":56,"depth":116,"text":57},{"id":87,"depth":116,"text":88},"operations","A hold blocks funds on the buyer's card until the order is confirmed. Scenarios — pre- orders, bookings, escrow-style deals — and when it expires.","md",{},null,true,"question-10","\u002Fen\u002Fquestions\u002Fwhat-is-a-payment-hold","2026-08-11","What is a payment hold and when do you need one?",{"description":123},"Payment hold: what it is and why freeze funds",{"loc":129},"what-is-a-payment-hold","en\u002Fquestions\u002Fwhat-is-a-payment-hold","chto-takoe-holdirovanie-sredstv","HJZAPR_SXFwJDIpBaG3uTCtqwyyzTTx2yaeemEhGvH8"]