[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"questions:item:en:what-if-the-notification-never-arrived":3},{"id":4,"title":5,"answer":6,"body":7,"category":64,"description":65,"extension":66,"meta":67,"modifiedAt":68,"navigation":69,"pairId":70,"path":71,"publishedAt":72,"question":73,"relatedPath":74,"seo":75,"seoTitle":76,"sitemap":77,"slug":78,"stem":79,"translationSlug":80,"__hash__":81},"questions_en\u002Fen\u002Fquestions\u002Fwhat-if-the-notification-never-arrived.md","What If The Notification Never Arrived","If the dashboard shows Completed while your store shows the order unpaid, the notification was either not delivered or not handled. The status itself is never lost: you can always fetch it from the API and update the order yourself.",{"type":8,"value":9,"toc":58},"minimark",[10,13,18,34,38,49],[11,12,6],"p",{},[14,15,17],"h2",{"id":16},"what-to-check-on-your-side","What to check on your side",[19,20,21,25,28,31],"ul",{},[22,23,24],"li",{},"The handler address in the dashboard matches the one that actually works on the site.",[22,26,27],{},"The handler is reachable over HTTPS and not blocked by auth or a firewall.",[22,29,30],{},"It answers notifications with a 200, not a redirect and not an error.",[22,32,33],{},"Signature verification is not rejecting requests because of a wrong secret key.",[14,35,37],{"id":36},"how-to-stop-losing-payments","How to stop losing payments",[19,39,40,43,46],{},[22,41,42],{},"Do not rely on notifications alone: fetch the payment status when an order is opened.",[22,44,45],{},"Log incoming notifications with the request body — without that the cause is unfindable.",[22,47,48],{},"Handle repeat notifications for the same payment idempotently.",[11,50,51,52,57],{},"Why notifications are signed and how to verify them is covered ",[53,54,56],"a",{"href":55},"\u002Fen\u002Fquestions\u002Fwhy-webhooks-are-signed","separately",".",{"title":59,"searchDepth":60,"depth":60,"links":61},"",2,[62,63],{"id":16,"depth":60,"text":17},{"id":36,"depth":60,"text":37},"operations","The payment went through but the order is unpaid — the notification was lost or unhandled. What to check on your own side.","md",{},null,true,"question-59","\u002Fen\u002Fquestions\u002Fwhat-if-the-notification-never-arrived","2026-08-17","What if the payment notification never reached my store?","\u002Fen\u002Fpayment-api",{"description":65},"Payment notification never arrived: what to check",{"loc":71},"what-if-the-notification-never-arrived","en\u002Fquestions\u002Fwhat-if-the-notification-never-arrived","chto-delat-esli-uvedomlenie-ne-doshlo","YKpssdKB413beQLaGP1zCLGRznAa6kxHZbmpcp5EFiQ"]