[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"questions:item:en:what-if-the-money-has-not-arrived":3},{"id":4,"title":5,"answer":6,"body":7,"category":77,"description":78,"extension":79,"meta":80,"modifiedAt":81,"navigation":82,"pairId":83,"path":84,"publishedAt":85,"question":86,"relatedPath":87,"seo":88,"seoTitle":89,"sitemap":90,"slug":91,"stem":92,"translationSlug":93,"__hash__":94},"questions_en\u002Fen\u002Fquestions\u002Fwhat-if-the-money-has-not-arrived.md","What If The Money Has Not Arrived","A successful payment and money on your account are different events: settlement and payout generation happen in between. Before contacting support it is worth checking the operation status and the payout register in the dashboard — usually the answer is right there.",{"type":8,"value":9,"toc":71},"minimark",[10,13,18,47,51,62],[11,12,6],"p",{},[14,15,17],"h2",{"id":16},"what-to-check-yourself","What to check yourself",[19,20,21,29,35,41],"ul",{},[22,23,24,28],"li",{},[25,26,27],"strong",{},"Payment status."," The operation may be held if you enabled a hold of up to seven days.",[22,30,31,34],{},[25,32,33],{},"Payout register."," It shows whether the payment made it into a payout and for which date.",[22,36,37,40],{},[25,38,39],{},"Refunds."," An issued refund reduces the amount of the next payout.",[22,42,43,46],{},[25,44,45],{},"Account details."," Outdated bank details are a common reason a payout does not go out.",[14,48,50],{"id":49},"when-to-contact-support","When to contact support",[19,52,53,56,59],{},[22,54,55],{},"The payment succeeded, there is no hold, but it never reached the register.",[22,57,58],{},"The payout was generated, the date has passed, and the account shows nothing.",[22,60,61],{},"The register and the account differ by more than the fee.",[11,63,64,65,70],{},"How settlement timing works is covered in ",[66,67,69],"a",{"href":68},"\u002Fen\u002Fquestions\u002Fwhen-money-reaches-the-account","when money reaches the account",".",{"title":72,"searchDepth":73,"depth":73,"links":74},"",2,[75,76],{"id":16,"depth":73,"text":17},{"id":49,"depth":73,"text":50},"operations","A successful payment and a credited account are different events. Where to check the status, what to verify yourself and when to contact support.","md",{},null,true,"question-33","\u002Fen\u002Fquestions\u002Fwhat-if-the-money-has-not-arrived","2026-08-17","The payment went through but the money has not arrived — what now?","\u002Fen\u002Fgetpayments",{"description":78},"Payment succeeded but money has not arrived",{"loc":84},"what-if-the-money-has-not-arrived","en\u002Fquestions\u002Fwhat-if-the-money-has-not-arrived","chto-delat-esli-dengi-ne-prishli","6CWdEfMKKJXhvpdDa0qIzb5b2ZlsqSPgawVqlwezu8U"]