[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"questions:item:en:what-if-the-buyer-did-not-get-a-receipt":3},{"id":4,"title":5,"answer":6,"body":7,"category":61,"description":62,"extension":63,"meta":64,"modifiedAt":65,"navigation":66,"pairId":67,"path":68,"publishedAt":69,"question":70,"relatedPath":71,"seo":72,"seoTitle":73,"sitemap":74,"slug":75,"stem":76,"translationSlug":77,"__hash__":78},"questions_en\u002Fen\u002Fquestions\u002Fwhat-if-the-buyer-did-not-get-a-receipt.md","What If The Buyer Did Not Get A Receipt","A receipt is generated automatically on every payment, but delivery depends on the contact details the buyer provided. If the email never arrived, the receipt is not lost: it is part of the operation data and can be sent again.",{"type":8,"value":9,"toc":55},"minimark",[10,13,18,31,35,46],[11,12,6],"p",{},[14,15,17],"h2",{"id":16},"common-causes","Common causes",[19,20,21,25,28],"ul",{},[22,23,24],"li",{},"A typo in the email address during checkout.",[22,26,27],{},"The email landed in spam or a separate folder.",[22,29,30],{},"No contact was passed at all when the payment was created.",[14,32,34],{"id":33},"what-to-do","What to do",[19,36,37,40,43],{},[22,38,39],{},"Find the operation in the dashboard and check which contact was recorded.",[22,41,42],{},"Resend the receipt to the correct address.",[22,44,45],{},"If no contact was passed, make the field mandatory in your order form.",[11,47,48,49,54],{},"What a fiscal receipt must contain is covered ",[50,51,53],"a",{"href":52},"\u002Fen\u002Fquestions\u002Fwhat-a-fiscal-receipt-must-contain","separately",".",{"title":56,"searchDepth":57,"depth":57,"links":58},"",2,[59,60],{"id":16,"depth":57,"text":17},{"id":33,"depth":57,"text":34},"operations","The receipt is generated automatically, but delivery depends on the contact details given. Where to find the receipt and how to resend it.","md",{},null,true,"question-63","\u002Fen\u002Fquestions\u002Fwhat-if-the-buyer-did-not-get-a-receipt","2026-08-17","What if the buyer never received the receipt?","\u002Fen\u002Ffiscals",{"description":62},"Buyer did not receive the receipt: what to do",{"loc":68},"what-if-the-buyer-did-not-get-a-receipt","en\u002Fquestions\u002Fwhat-if-the-buyer-did-not-get-a-receipt","chto-delat-esli-pokupatel-ne-poluchil-chek","BQo1Oh87TXPpi84WVl6FawZ4rUgrcP4rEmpHyonRivk"]